Complaints Procedure

This procedure explains how to submit and resolve complaints related to content, communication, or data handling.

Step 1: Submit

Send your complaint by email with name, contact details, date, and a clear explanation of the issue.

We confirm receipt within 3 business days.

We investigate facts, review relevant records, and reply with a reasoned response within 14 business days.

If unresolved, you may request a second review and receive an additional written decision.

Where applicable, you may contact relevant Dutch oversight bodies including Autoriteit Persoonsgegevens for data protection issues.

Send complaints to info@sharvexxghonia.world with subject line "Complaint Request".